Bahía del Duque has been honoured with the 2025 Customer Excellence Award by British Airways Holidays, a distinction that celebrates exceptional service, outstanding facilities and an elevated guest experience at one of the leading luxury hotels in Tenerife.
This prestigious accolade places Bahía del Duque among the best luxury resorts in Spain and worldwide, based entirely on verified customer reviews. Feedback was collected in partnership with Feefo, the world’s largest verified buyers’ review platform, ensuring authenticity and transparency.
Guests evaluated their stays across key criteria including location, service, cleanliness and sleep quality, as well as providing an overall rating out of five. Bahía del Duque achieved an impressive overall score of 4.7 out of 5, reinforcing its reputation as one of the top-rated hotels in Tenerife.
Celebrating exceptional standards in a milestone year
The 2025 awards hold particular significance, marking both the 70th anniversary of British Airways Holidays and the 10th edition of its Customer Excellence Awards programme. These awards recognise hotels that consistently deliver outstanding holiday experiences to travellers from around the world.
This year, British Airways Holidays analysed 104,444 independent reviews and selected 949 hotels globally for recognition—making this achievement all the more remarkable.
Mark Hall, Head of Product and Sourcing at British Airways Holidays, said: “Congratulations to Bahía del Duque on this outstanding achievement. Delivering such consistent excellence truly reflects the dedication and care your team puts into every stay and every customer. At British Airways Holidays, we value partners who share our commitment to putting customer experience at the heart of everything we do, reflected in our Customer Excellence Awards. Bahía del Duque is a shining example of that. We’re proud to work with you and celebrate this success.”
A benchmark for luxury hospitality in Tenerife
The recognition reinforces Bahía del Duque’s commitment to delivering personalised, high-quality experiences that exceed guest expectations. Every detail—from attentive service to carefully curated facilities—contributes to creating memorable stays for travellers seeking both comfort and authenticity during their holidays in Tenerife.
“This achievement reflects the passion, dedication and professionalism of our entire team, who consistently strive to create exceptional and unforgettable experiences. We remain committed to exceeding expectations and ensuring that every stay at Bahía del Duque is truly unique. This recognition is especially meaningful as it is based on the genuine feedback of our guests, whose trust and loyalty inspire us every day”, says Cristina de Juan, General Manager at Bahía del Duque.
