FAQs
Frequent questions and answers.
Accommodation
What types of accommodations are available at Bahía del Duque?
We offer three distinct accommodation areas: the main hotel, Casas Ducales, and Las Villas. Each area features a unique style, from traditional Canarian colonial architecture to exclusive villas with private terrace, heated plunge pool, and personalised services.
Are connecting rooms available?
Yes, connecting rooms are mainly available in the Deluxe category. Availability may vary depending on the season. For further information, please contact our Reservations team on +34 922 74 69 32 or reservations@bahia-duque.com.
Is it possible to book a villa with private pool and garden?
Yes, our Villas include private gardens, heated plunge pools, and exclusive services such as floating brunches and à la carte aromatherapy baths.
Are rooms adapted for guests with reduced mobility?
We offer accessible rooms and facilities in certain areas of the hotel. While not all areas are fully accessible, our team is committed to assisting guests with special mobility requirements wherever possible. Please let us know your requirements in advance.
What’s included in the room rate?
All stays include breakfast (buffet or à la carte depending on your room category), complimentary Wi-Fi, access to swimming pools and gym facilities, as well as participation in activities organised by our entertainment team. Children and teenagers also have access to the Mini Club and Teen Club, respectively.
Gastronomy
How many restaurants are available at the hotel?
Bahía del Duque features 10 restaurants, including the Michelin-starred Nub, and 13 bars and lounges. Our diverse culinary offerings include international, Italian, Japanese, Basque, Mediterranean, and Canarian cuisines. Discover more about our gastronomic options here. Advance booking is required: 922 746 981 / Club.House@bahia-duque.com
Do you cater to dietary restrictions or allergies?
Yes. All menus clearly indicate allergens in compliance with current legislation. Additionally, we can adapt dishes to meet specific dietary needs with prior notice. For special dietary requests, please contact the Concierge Club House on +34 922 74 69 81, or dial extension 1818 if calling from your room phone. Children’s, vegan and vegetarian options are also available.
Is there a Michelin-starred restaurant?
Yes. Nub holds a Michelin star and offers a creative fusion dining experience. Advance booking is required: reserva@nubrestaurante.com / +34 605 132 003 / www.nubrestaurante.com
What is the dress code for restaurants?
Casual attire is requested for breakfast and lunch. Formal attire is required for dinner in all restaurants. As for the men’s dress code, shorts and sandals (open-toe shoes) are not permitted for guests over the age of 16 at dinner time. Except at Kensei and Upalupa Moments & Tastes, where tailored shorts (excluding swim shorts) and smart sandals (not beach sandals) are permitted.
Is half-board available and what does it include?
Yes. Half-board includes breakfast and à la carte dinner at selected restaurants (Nub, Upalupa and Kensei not included). Drinks are not included.
What are the breakfast hours?
Breakfast is served at El Bernegal buffet from 7:30 am to 10:30 am. Guests in Casas Ducales and Las Villas can enjoy à la carte breakfast in their lounges from 8:00 am to 11:00 am. Room service is available 24/7. See our Room Service menu here
Wellness
Does the hotel have a spa?
Yes. Bahía Wellness Retreat spa offers an outdoor thalassotherapy circuit, spa treatments, physiotherapy services, personal training, yoga, mindfulness and coaching sessions, snack and brunch services and beauty studio. Entry into the Bahía Wellness Retreat spa is not included in the room rate.
What fitness facilities are available?
The spa offers a fitness centre, Kinesis, Pilates and Yoga rooms with guided sessions available on request. If you would like to book the services of our personal trainers, please contact our spa on +34 922 746 990, dialling extension 3600 if calling from your room, or by emailing wellness@bahia-duque.com.
What wellness services can I book?
We offer facial/body treatments, physiotherapy, mindfulness, yoga, pilates, kinesis, coaching, personalised training sessions, and customised wellness retreats.
Experiences
Are there exclusive excursions or activities?
Yes. Our Concierge Club House team organises activities inside and outside the hotel, tailored excursions, stargazing, botanical walks, tennis, paddle, and more. More information: Tel: +34 922 74 69 81 – club.house@bahia-duque.com
Do you offer VIP experiences?
Yes. Among our VIP services, we offer private jet arrangements for travel to the island, private airport transfers, in-room chef services, aromatherapy rituals, and the personalised Las Villas Assistance Service.
What sports facilities does the hotel have?
- 1 paddle (not included in the room rate, advance booking required)
- 2 tennis courts (not included in the room rate, advance booking required)
- 1 squash court (advance booking required)
- 1 pitch & putt (not included in the room rate, advance booking required).
- Two gyms, one open 24/7 (free), and one within the spa.
More information and reservations: Club House Tel: +34 922 74 69 81 / Extension 1818 if you are calling from your room phone / email: club.house@bahia-duque.com.
Can I rent equipment or book lessons for sports?
Yes. We have tennis, paddle, squash, and golf in our pitch & putt, and offer lessons at extra cost. Booking required. More information: Tel: +34 922 74 69 81 – club.house@bahia-duque.com
Do you offer direct beach access?
Yes. The hotel connects directly with Playa del Duque Sur and Playa del Duque Norte.
Can non-guests use your spa or restaurants?
Yes, by reservation. Selected restaurants and the spa are open to external clients.
What can I do during my stay in Tenerife?
The island offers a wide range of natural and cultural experiences, from golden beaches and lush laurel forests to spectacular marine life and volcanic landscapes. More information: Tel: +34 922 74 69 81 – club.house@bahia-duque.com
Family Holidays
Are there accommodation options for large families?
Yes, we offer a range of family rooms and suites, including interconnecting rooms, designed to comfortably accommodate large families and groups. You can consult our accommodation options here
Can children access the spa?
The minimum age to access the spa circuit is 16. However, we offer a special treatment menu for children, Petite Wellness Rituals, including facials, body treatments, manicures and pedicures. You can discover our spa services here.
What family-friendly facilities and services does the hotel offer?
A Mini Club for children over the age of three (open daily from 10:00 am to 5:45 pm) and a Teen Club. In addition, our entertainment team organises a full programme of daily activities for all ages. We also offer a babysitting service for children of all ages (please enquire about rates at the Concierge Club House) and baby equipment.
Do you provide equipment for babies and children?
We provide the following baby and children’s equipment: high chairs, baby bottles, bottle warmers, microwaves, sterilisers, pushchairs, cots, baby baths, potties, changing mats, bottle cleaning brushes, bed safety rails and child car seats (for airport transfers or car hire). Some services are subject to an additional charge and prior booking. Please check conditions and prices with our Concierge Club House team: club.house@bahia-duque.com – Tel: +34 922 74 69 81
Which room types are best suited to families?
Deluxe Rooms with the option of interconnecting rooms, as well as our family suites, are the most recommended options for families. We also offer Las Villas Mimosas, ideal for families looking for more space and privacy.
Do the hotel's restaurants offer children's menus?
Yes. Our restaurants La Brasserie by Pierre Résimont, Upalupa Moments & Tastes, Beach Club, Alisios Market Food, La Trattoria x Andrea Bernardi and Sua offer children’s menus. You will also find suitable options in our bars and lounges. You can explore our complete dining offering here. It is recommended to book in advance: 922 746 981 / Club.House@bahia-duque.com
Does the hotel provide child car seats for transfers?
Yes. We provide child car seats for both airport transfers and rental vehicles (please enquire about prices).
Is there a children's swimming pool at the hotel?
Yes. We have a heated children’s pool, as well as five additional pools for adults (two seawater pools and three freshwater pools, two of which are heated). Las Villas pool is exclusively available to guests staying in that area of the hotel.
Is there a Mini Club?
Yes. The Mini Club is open daily from 10:00 am to 5:45 pm for children aged 3 to 12, with a programme of educational and leisure activities. Teenagers also have their own space in the Teen Club.
Is there a babysitting service?
Yes, available for children of all ages from €24 per hour (taxes included, minimum three hours). Please check availability with our Concierge Club House: club.house@bahia-duque.com – Tel: +34 922 74 69 81
Does the hotel organise children's birthday parties?
Yes. We organise personalised children’s celebrations according to each child’s favourite theme. For more information: club.house@bahia-duque.com – Tel: +34 922 74 69 81
Are there activities for families to enjoy within the resort?
Yes, we offer a daily programme of activities which can be viewed through our web app. In addition, we offer botanical routes through the hotel’s gardens, tennis courts, padel courts, a squash court, a nine-hole Pitch & Putt course and an astronomical observatory. Some services are subject to an additional charge and prior booking. Please check conditions and prices with our Concierge Club House team:
club.house@bahia-duque.com – Tel: +34 922 74 69 81
Does the hotel organise family excursions and activities in Tenerife?
Yes. Our Concierge Club House organises excursions for all ages, including whale and dolphin watching excursions, visits to theme parks, horse riding routes and karting. For more information: club.house@bahia-duque.com – Tel: +34 922 74 69 81
Love & Events
Can I get married at Bahía del Duque?
Yes. We offer a variety of elegant venues for intimate weddings, large banquets, and ceremonies at different locations across the hotel. Our dedicated team provides full wedding coordination to ensure your special day runs smoothly. More information: Tel: +34 922 74 69 32 – love@bahia-duque.com
Do you offer honeymoon or romantic packages?
Yes. From floating brunches in private villas to couples’ spa experiences and sunset dinners, we design unforgettable stays.
Can I host a business event or retreat?
Absolutely. We have over 3,000 m² of space, 23 meeting rooms (up to 600 attendees), car access for product launches, and outdoor locations. Mor information: Tel: +34 922 74 69 33 / 34 – groups@bahia-duque.com
Are there dedicated spaces for proposals or private celebrations?
Yes. Our romantic viewpoint, gardens, and villas provide the perfect setting for exclusive moments.
General information
Where is the hotel located?
Our hotel is located on the exclusive south coast of Tenerife, at Avenida de Bruselas s/n, Costa Adeje, 38660, one of the most sought-after areas on the island.
How do I get to Bahía del Duque from the airport?
Do you offer airport transfers?
Yes, we can arrange airport transfer services upon request. Please contact our Reservations Team in advance to organise your transfer: Tel: +34 922 74 69 32 email: reservations@bahia-duque.com.
What are the check-in and check-out times?
Check-in is available from 3:00 pm, and check-out is at 12:00 pm (midday). Late check-out may be possible upon request, subject to availability.
What are the reception hours?
Our main reception operates 24/7.
Is there free Wi-Fi at the hotel?
Yes, we offer free Wi-Fi throughout the hotel. You will receive connection details upon check-in.
Does the hotel have parking facilities?
Yes, we provide complimentary parking, with two options:
- An open-air car park.
- An underground car park, exclusive to Las Villas guests.
How many pools does the hotel have?
The hotel has 6 pools: 2 salt water, 3 fresh water (2 heated) and 1 children’s pool (heated). Las Villas pool is exclusively available to guests staying in that area of the hotel. To maintain a peaceful atmosphere, inflatable pool toys are not allowed. Towels are available free of charge at all pools.
What is the dress code at the hotel?
We kindly ask that you avoid walking through the main building of the hotel in swimwear. Furthemore, Casual attire is requested for breakfast and lunch. Formal attire is required for dinner in all restaurants (shorts and sandals are not permitted for men over 16).
Is the hotel pet-friendly?
Yes, we are a dog-friendly hotel. Discover our pet policy here: Bahía Dog Friendly
What is the cancellation policy?
Cancellation policies vary depending on the booking type and season. Please refer to the terms provided at booking or contact our Reservations team for specific information: Tel: +34 922 74 69 32 – reservations@bahia-duque.com
Useful telepohne numbers and contact
Consult here our useful telephone numbers.