Bahía del Duque receives The British Airways Customer Excellence Award

Based on the impartial opinions of its customers on its location, service and facilities, the hotel, which belongs to the brand The Tais Hotels & Villas, has been acknowledged by the British tour-operator as one of the best of the world.

Bahía del Duque has received the British Airways Customer Excellence Award that distinguishes it as one of the best hotels of the world. It is part of the brand The Tais Hotels & Villas. The hotel has been awarded with this distinction based on the opinions of the UK tour operator’s customers, who have positively rated the experience and aspects such as location and service.

British Airways Holidays has given this award to Bahía del Duque with a score of 9.1 out of 10 in recognition of its efforts to help guests to make great holiday memories. 

It has recognised – among other things – its extraordinary location, surrounded by lush gardens next to the beaches Playas del Duque, in Costa Adeje, Tenerife. It has also valued its majestic facilities, with a unique design that allows guests to enjoy all its corners, five swimming pools, Bahía Wellness Retreat – awarded and recognised on several occasions for its thalassotherapy treatments – alongside with its select cuisine.

According to Cristina de Juan, Bahía del Duque’s manager “we are very excited about this distinction through clients of the prestigious tour operator British Airways, as it recognises our main effort and dedication to detail, quality and customer satisfaction. We feel especially grateful for this distinction, because it comes at a special time for the hotel. It charges us with energy to continue working with renewed enthusiasm on what we like best.” 

British Airways Holidays is one of the UK’s leading tour operators. It relies on customer feedback to find the best qualified hotels as part of its commitment to offering a high quality holiday. 

British Airways Holidays works with Reevoo, an independent and impartial external company, to collect customer feedback. The reviews are only collected from genuine British Airways Holidays’ customers, who are asked to rate the hotels according to their location, service, cleanliness and sleep quality. Participants also gave the hotel an overall score of ten. Learn more about Reevoo at

During the year 2019 British Airways Holidays collected over 102,000 independent hotel reviews, from which it recognises the best rated hotels by its customers.

About The Tais Hotels

During these 27 years of business career, Bahía del Duque has been chosen by many experts as one of the best hotels in Europe. It has remained true to its initial values: service excellence, customer care and attention to detail.

Las Villas were inaugurated in 2008 and later on the Wellness Retreat. Both facilities marked a commitment to a rather personalised luxury and a new approach to wellness-related services.

Both establishments operate under the common brand The Tais Hotels & Villas, an exclusive collection of extraordinary hotels with their own personality and commitment to excellence.

Located on a large 100,000 m2 estate, their architectural uniqueness makes them an international icon in the world of luxury hospitality. They have also become a reference for sustainability thanks to the 63,000 square meters of tropical and subtropical vegetation that has favoured the development of its own bioclimate, with all kinds of palms, dragon trees, Indian laurels, Ficus Canariensis, flamboyants, jacarandas, fruit trees, cactus and several European plants.